Careers at Sawbones
Customer Service Rep II
$17.81 per hour (Grade 28)
SUMMARY: Experienced level of customer service work. Applies independent judgment to resolve customer problems.
ESSENTIAL JOB DUTIES:
Answer phones, respond to customer emails, respond to customer phone calls and order inquiries, follow up on quotes, handle one or more customer accounts, input data and retrieve data from Epicor (customer orders, customer information), monitor website orders, help problem solve shipping, production and invoicing issues, filing, perform other duties as required.
EXPERIENCE/KNOWLEDGE/SPECIALIZED TRAINING REQUIRED:
- Three or more years of customer service experience
- Outstanding phone etiquette
- Excellent written and verbal communication skills
- Ability to multitask and handle interruptions
- Attention to detail with excellent organizational skills
- Excellent data entry speed and accuracy
- Problem solving skills
- Basic math skills
- Proficient in Microsoft Outlook, Word, and Excel
- Inside sales experience helpful
- Human anatomy knowledge helpful
- Medical terminology knowledge helpful
- PRL product knowledge helpful
- High school diploma or equivalent
Pacific Research Laboratories is the leader in manufacturing medical models for orthopedic and medical education. Our facility is located on Vashon Island in the Puget Sound, just a short ferry ride away from West Seattle, Tacoma, or Port Orchard.
As an employee owned company, we offer a comprehensive salary and benefit package that includes medical, dental, vision, PTO, 401k, and ESOP.
Applications will be accepted through Sunday, November 26, 2017.
Candidates must submit a completed application form to be considered for this position.
Applications can be obtained from our business office at 10221 SW 188th St, Vashon, WA or by clicking here and can be submitted in person to the address above or by email to email@example.com.
No phone calls please. EEO/AA.
WORKING AT SAWBONES
At Pacific Research Laboratories, Inc. (Sawbones) Employee Owners share in the company’s profitability through its Employee Stock Ownership Program (ESOP). Employees enjoy a diverse, creative, and friendly environment where their contributions are recognized and they can genuinely enjoy the fruits of their labor.
Equal Employment Opportunity
The employment policy of Pacific Research Laboratories, Inc. (Sawbones) is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, age, sexual preference, otherwise qualified disabled or veteran status, or genetic information.