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Privacy Policy


Privacy Policy

Your privacy is a top concern for us. We want you to get the most out of Sawbones' Web site. Having a truly personal experience entails sharing some personal information with us and we want you to feel comfortable and trust that we make every effort to protect your confidentiality. Please take a few minutes to read our complete policy so you can understand how information is used and the specific measures we take to protect your personal information.

Our Pledge to You

  • We will do our very best to protect your personal privacy.
  • We will never sell your personal information to anyone.
  • We will never individually identify you to third parties.
  • We will clearly state why we are collecting personal information and how it will be used.
  • We will keep this policy as well as our privacy practices and systems up to date.

You have control over how your personal information is used.

You can inspect and edit your complete personal profile.


We have installed a number of security measures to protect the confidentiality of your personal information.

  1. We have a firewall to prevent unauthorized access to our systems.
  2. Your membership information lives on a separate database server that sits behind this firewall. We safeguard your information with an encryption technology called Secure Socket Layer (SSL). SSL encryption protects any personal information you send over the Internet by making it difficult for that information to be deciphered by any systems other than the ones we use at Sawbones.
  3. Sawbones has developed a registration/sign in process so that your personal profile is password protected. You are the only one who has access to your personal information. You should always log out when you’re done with your session to ensure that others cannot access your account.

IP Addresses

An Internet Protocol address is a unique string of numbers assigned to your computer by your Internet Service Provider (ISP). All computers must have an IP address in order to connect to the Internet. This address may be the same every time you log on or a different number may be assigned each time you connect. User IP addresses are used by our Web server logs to count the number of users who visit different pages. We do not use this IP information in any other system.


Sawbones uses cookies only for your convenience, to allow you to easily move through "members-only" pages after login once per session. Without cookies, you would need to log in each time you browse to another members-only page.

A "cookie" is a small line of text that is stored with your Web browser when you visit a cookie-enabled Web site. The text can contain an identification code (such as "userID=28347234") or user preferences (such as "myFont=Helvetica"). As you browse the Web, cookie-enabled sites will send cookies to your browser along with Web pages; your browser has options that will let you control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you.

If your browser is set to reject cookies, cookie-enabled Web sites will not recognize you when you return. This provides you with anonymity, but it also makes it very difficult to offer you customized services. It is also less secure than using cookies, because all of your specific data must be sent to the Web site each time you view a page. Accepting cookies means your private data can stay at the Web server, and the only information going over the Internet is your ID cookie.

If your browser is set to accept cookies, any cookies that are sent to your browser are stored in your computer for a period of time. A "session" cookie is stored only in your computer's working memory ("RAM"), and only lasts for your browsing session. When you close all of your browser's windows, or when you shut down your computer, the session cookie disappears forever. A "permanent" cookie is stored on your computer's hard drive until a specified date (could be tomorrow, next week or 10 years from now). Permanent cookies stay on your computer until either: a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them.

Information Collected by Sawbones

You're not required to submit any personal information to use the Sawbones Web site. However, you may choose to join Sawbones to save time when you place orders and to provide you with a more personalized experience. If you wish to take advantage of these membership services, we will ask you to provide us with some personal information.

We collect information in the following areas:


What Information Is Collected

E-mail address, password, first name, and last name, customer number

How the Information Is Used

Registration information is primarily used to provide you with a more personalized experience and to create a secure environment for you to share personal information. The information may be used for general reporting, but you will never be personally identified.

E-mail address is required for login and is used to send you a registration confirmation message or to contact you when necessary (for example, if there's a question about your order).

Password is required for login. It’s your key to access your personal information on You are the only one who has access to your password. We recommend that you keep any references to it in a safe place, choose a password that would be hard for others to guess (don't use anything obvious, like your birthday), and change it often.

First and last name are used to personalize your experience at

Customer number gives you access to your company’s proprietary products list and allows you to use Purchase Orders.

Online Orders

What Information Is Collected

Shipping information including: First name, middle initial, last name, company/care of, address 1, address2, city, state/province, zip code, country, phone, phone extension, fax, shipping preference, your shipping account number, comments/questions

Billing information including: First name, middle initial, last name, company/care of, address 1, address2, city, state/province, zip code, country, phone, phone extension, fax, name on credit card, credit card type, credit card number, purchase order number

Order history including: Products ordered online, quantity, price

How the Information Is Used

Shipping information, billing information, and order history are collected only to make placing orders easier for you. It will save you the hassle of entering all the necessary information each time you place an order.

We may use the contact information such as e-mail, phone or fax to contact you if we have questions about your order.

We save your order history so you can view past order details and check order status.

E-mails You Send Customer Service

What Information Is Collected

Your e-mail comments and questions

How the Information Is Used

All user comments and questions are archived and available for employees to read and learn from. Our Customer Service staff may redirect your questions to the Sawbones' experts or staff best suited to answer them. We may quote a user publicly, but only with prior consent from the user.

Your Frequent Orders

What Information Is Collected

Products that you order most frequently

How the Information Is Used

We save a list of products you order frequently in order to save you from having to search for products each time you come to our site. Products are saved to you list only when you elect to save them.


We do not sell products to, or allow registration for, anyone under 18 years of age.

External Links

Sawbones contains links to other Web sites for your benefit. We are not responsible for the privacy practices or the content of other sites. We recommend that you carefully read their privacy policies, especially if you’re asked to supply personal information.

Partner Relationships

We don't currently share data with anyone. If we partner with another company, then:
1. Your information will not be shared with them unless you explicitly opt-in to the program.
2. Their use of your information will be governed by this privacy policy.
3. This privacy policy will be updated to reflect the new relationship.

Choices/Opt-In and Opt-Out
We do not send you any information you don't specifically request, other than an initial welcome message we e-mail when you join Sawbones.

It's up to you to decide what, if any, information you wish to provide us. If you do provide us with personal information, we allow you to update or modify that information at any time.

All you have to do is click on the link to Your Account located near the top of all pages on the site. Your Account page provides you with a variety of links to update your information.

If you want to have your entire account deleted, e-mail us at Or send mail to:

Pacific Research Laboratories
P.O. Box 409
Vashon, WA 98070

Contact Us

If you have questions about our privacy policy and practices contact us at Or send mail to:

Pacific Research Laboratories
P.O. Box 409
Vashon, WA 98070

Confidence Through Practice™